mekbet's Privacy Policy

mekbet ("we", "us", or "the platform") operates a safe and reliable online entertainment service for players in Bangladesh. This privacy policy explains how we collect your personal information, what we use it for, who we share it with, and how we keep it secure.

By browsing the mekbet website (https://mekbet.lat), registering, or using any of our services, you acknowledge that you have read this privacy policy and agree to abide by its terms. If you do not agree with any part of this policy, you are requested to refrain from using our services.

This policy applies equally to all mekbet products, services, mobile applications, and associated digital channels. We may update this policy at any time if we consider it necessary, and the date of any change will be noted at the top of the page.

When you create an account on mekbet, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may create an account)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, or Rocket)
• Login credentials (stored in encrypted form)

Certain information is recorded automatically while you use the platform. This includes:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and page history of site visits
• Referral URL (where you came from)
• Cookies and session data

We process your payment-related information to facilitate deposits and withdrawals. This may include bKash, Nagad, and Rocket account numbers. This information is used solely to complete transactions and is stored in encrypted form on our secure servers.

mekbet has set a minimum deposit of ৳300 and a minimum withdrawal of ৳800. We retain logs of all transactions conducted within these limits for security and fraud prevention purposes.

When you contact us via live chat support or email, we may retain the content of that conversation for service quality improvement and dispute resolution.

mekbet uses your information for the following legitimate purposes:

• Account Management: For registration, verification, and uninterrupted service delivery.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Security and Fraud Prevention: To detect unauthorized access and suspicious activity.
• Age Verification: To ensure that only users aged 21 and above are using the platform.
• Personalized Experience: To display games and offers based on your preferences.
• Customer Support: To resolve issues through 24/7 Bengali live chat.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor playing patterns and identify potential problems.

We do not sell your information to advertising networks, and we do not share it with third parties for marketing purposes without your explicit consent.

mekbet may share your information with third parties only in the following limited circumstances:

• Payment Processors: With authorized payment gateways such as bKash, Nagad, and Rocket, solely to complete transactions.
• Technology Partners: With security-compliant service providers who assist in operating a safe and reliable platform.
• Legal Requirements: Where disclosure is legally required to comply with court orders, requests from investigative authorities, or applicable law.
• Business Transfers: In the event of a merger, acquisition, or sale of mekbet's business, users will be notified in advance.

Outside of the circumstances above, we do not share your information with anyone. All of our third-party partners are bound by strict confidentiality agreements.

The mekbet website uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device that help the site recognize you.

We use the following types of cookies:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to measure site usage and performance, which helps us improve our services.

You can control or disable cookies from your browser settings. However, disabling certain cookies may affect some functionality of the platform.

mekbet follows the highest industry standards to protect your personal and financial information. Our security framework includes:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored in encrypted form in the database.
• Access Controls: Only authorized personnel have access to specific data.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional security verification step when accessing your account.

While we strive to ensure the highest level of protection, no method on the internet is completely impenetrable. However, mekbet commits to notifying you promptly and taking necessary action in the event of any security breach.

mekbet retains your personal information only for as long as it is needed to fulfill the original purpose of collection or as required by legal obligations.

• Account Information: While the account is active and for the legally required period after it is closed.
• Transaction Records: For the period specified under applicable financial regulations.
• Communication Logs: Customer support history is retained for a set period for issue resolution and quality improvement.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period.

Once the retention period ends, we securely delete the data or process it in a way that your identity can no longer be identified.

As a mekbet user, you have the following rights:

• Right of Access: The right to request information about what data we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of any inaccuracies or incomplete information in your data.
• Right to Erasure: The right to request deletion of your data in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that the use of your data be restricted in certain cases.
• Right to Object: The right to object to the use of your data for specific purposes.
• Right to Portability: The right to receive your data in a structured, commonly readable format.

To exercise these rights, contact our support team via 24/7 live chat or email. We will generally respond to your request within 30 business days.

mekbet is strictly not for use by persons under the age of 21. We do not knowingly collect or process information from any person under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child is using our platform, please notify our support team.

mekbet reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notification will be sent to your registered email address.
• A notification may be displayed when you log in to the platform.

If you continue to use the platform after changes are made, it will be assumed that you have accepted the updated policy. We therefore recommend reviewing this page regularly.